Last Updated: March 22, 2026

1. Information We Collect

When you request a quote or use our services, we collect:

Personal Information: Name, email address, phone number
Property Information: Address, building size, construction type
Project Details: Service type, preferred dates, special requirements
Communication Preferences: Email and SMS consent choices

2. How We Use Your Information

We use collected information to:

Provide windstorm certification services
Generate and send personalized quotes and proposals
Schedule and confirm inspection appointments
Send service updates and project status notifications
Communicate via email and SMS (with your consent)
Process payments for services rendered
Improve our services and customer experience

3. SMS Text Messaging

Consent to Receive SMS:

By providing your phone number and opting in to SMS communications, you expressly consent to receive text messages from Texas Windstorm Engineers, including:

Quote confirmations and proposal links
Appointment reminders and schedule changes
Service status updates
Follow-up messages regarding your project

Message Frequency: Message frequency varies based on your project status. You may receive up to 5 messages per week during active projects.

Opt-Out: You can opt out of SMS messages at any time by:

Replying "STOP" to any text message
Calling us at (888) 293-3162
Emailing us at info@texaswindstormengineers.com

Message and Data Rates: Standard message and data rates may apply. Please check with your mobile carrier for details.

Help: For assistance with SMS messages, reply "HELP" to any text or call (888) 293-3162.

4. Email Communications

With your consent, we send emails containing:

Quote requests and personalized proposals
Certification documents and reports
Service updates and project notifications
Follow-up communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers: SendGrid (email), Twilio (SMS), Stripe (payment processing)
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted data transmission (SSL/TLS)
Secure data storage
Access controls and authentication
Regular security audits

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain certification records (typically 7 years)

8. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Withdraw consent for SMS messages

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve user experience

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Texas Windstorm Engineers
Phone: (888) 293-3162
Email: info@texaswindstormengineers.com